Past pack amount for heirloom

Hi ​ ​ ​ ​@gmail.com 

It's most likely that you have made a miscalculation on the Apex pack count since getting the 1st heirloom, and/or included packs that don't count, as the granting of shards is guranteed and automatic on the opening of each 500th pack.

There was a recent thorough check of the pack count system and it was found to be functioning correctly, except for a few very rare cases (but that has been delt with).

There's no manual way to check the count atm, so no-one can help there.

Full information on the free heirloom shards here:

where-are-my-heirloom-shards

I keep a manual count on a note on my phone, currently 210 of the 500.

If you are absolutly sure of your count and could reply with proof of purchases, this could be progressed as a bug. Please remove any personal details in the proof.

Best of luck.