Forum Discussion

6 years ago

Permanent packet loss logo on top right.

I have a permanent packet loss logo on the top right of apex, which is true as I do have a stutter/laggy gameplay. speed test down through the Xbox shows as very good. latency 23ms packet loss...

EzyHawk

Hero

6 years ago

please give me the following info:
1: Verify MS/Ping to the server in game or here: https://gameserverping.com/apex
or post an UOTrace by doing the following; https://help.ea.com/en/help/faq/connection-troubleshooting-basic/
2: What OS / Build do you run?
3: All drivers updated?
4: Any 3rd party software running like Anti-virus, discord etc?

> 4.1 Antivirus - Try to whitlist the game in your antivirus software and see if this helps.

>> 4.2 Discord - Discord overlay and hardware acceleration since they can cause an issue.

>>> 4.3 Firewall - Allow connections through the firewall
5: do you or any other member in the household watch youtube, streams or downloading while playing?
6: Have you tried to repair the game or clear game cache, Read this to know how: https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/
7: Have you tried using a public DNS to see if this resolve the issue?

Stallinist

6 years ago

I am from Ukraine and I have the same problem with packet loss. As far as I understand, the problem is on the server side EA. How to deal with it?

Najjal
6 years ago
I've got the same thing, about 1 in 3 games is non-viable but the rest are perfect.
- Najjal
  6 years ago
  I think I fixed this, it was a discord option that seemed to be lagging me out sometimes. I didn't have to be in any voice channels on discord for this to happen.
  Specifically it was the "quality of service high packet priority" option in discord settings causing this issue. I just played about 10 games in a row without a problem.
  Best of luck.