Forum Discussion

6 years ago

Solved

Physical Edition Apex Coins Not In My Account.

just redeemed my physical copy of lifeline edition, upon login my thanks for purchasing notification appeared and i was able to receive all of my cosmetics but my 1000 apex coins are not present in m...

a-weird-bird
6 years ago
Hey! I just received my 1,000 coins!

Log in and check, guys, maybe everyone got theirs.

EA_David

Community Admin

6 years ago

Good morning! From what i'm hearing the base cause of this has been found and shouldn't affect folks going forward. If anyone was holding out on redeeming their code due to this issue, you should be good to go now.

For those who already redeemed the code, we're gathering data on who was affected by this so that the coins can be sent out. As i understand this isn't an instant process for technical reasons, but we'll notify folks when there's an update.

Hypnagogic_NoS

6 years ago

At least they’re working on it. I didn’t get mine either. I contacted support, and was told the studio team was working on it.