Forum Discussion

haleythestrange's avatar
haleythestrange
5 years ago

"Please reset your password" after new apex update

I'm being asked to reset my password, which I did. I went on help.ea.com , no help what so ever. I have the game and have an ea account. Now I suddenly can't play. 
sspxrkss's avatar
sspxrkss
4 years ago

What if steam isn't there

ogdusty275's avatar
ogdusty275
4 years ago

same my steam isn't there just my psN and xbox live

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    4 years ago

    @ogdusty275 

    If you're getting this message when playing on the PSN or Xbox linked to your EA Account, be sure you've reset the password for the EA Account itself.

    If that still isn't letting you launch the game afterwards, reaching out to an advisor to check the correct accounts are linked properly and there aren't any other account issues will be the best bet.

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