"Please reset your password" after new apex update
I'm being asked to reset my password, which I did. I went on help.ea.com , no help what so ever. I have the game and have an ea account. Now I suddenly can't play.
Forum Discussion
20 Replies
EA_MakoCommunity Manager
If you're getting this message when playing on the PSN or Xbox linked to your EA Account, be sure you've reset the password for the EA Account itself.
If that still isn't letting you launch the game afterwards, reaching out to an advisor to check the correct accounts are linked properly and there aren't any other account issues will be the best bet.
SOLVED
Your steam account is linked to another EA account, try to use all your emails!- @haleythestrange What were the two emails connected to?
- @Aalzard1 I am afraid to do this, would this wipe my progress on Steam? Because my Origin Apex became my Steam Apex when Apex came to Steam correct? Would love to try but I’m paranoid. Can’t login on my PSN either.
I only have 1 origin account, and it isn't linked to my steam, never had this issue before.
- @haleythestrange How do you check how many emails you have connected?
None of this works I have one account linked reset my password 4 times restarted my pc uninstalled steam and it keeps telling me to change my password why won’t it let me just sign in
This is the stupidest * ever. I'm * done with this piece of * company.
- @haleythestrange I’m having this same issue , did you figure anything out ?
- EA_Mako
Hey @12vkiddd,
This thread is quite old and is being locked here to avoid further necroposting.
If you're seeing this message repeatedly, please be sure you're resetting the password for your EA account specifically rather than any connected PSN, Xbox, Steam accounts, etc.The link below will walk you through that process, but if you're running into any trouble with that you can get in touch with our support team directly for more assistance.
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