Forum Discussion

YunArrebol's avatar
3 years ago

please unban my account.come someone help me

Please must come someone to see what I write.
My apex account got a wrong ban for almost a year. I write about 130 emails to EA Help which countless. But I always get the same response. It said that will not reverse the decision and let me give up, I know it is robot reply to me. I didn't give up until now, for about one year. Because I really love my account which I spent much time and money on.
It is September 2 last year. That day I go to an Internet Bar to play Apex legends. After two normal games. I got a ban suddenly. Someone just told me I should see protocol 6 and didn't told me which I break. It is unreasonable. I even don't know what I break. It is a public computer. I think maybe someone cheated in the same computer. Maybe the computer was banned, I just played half hours on the computer! Maybe this sound like I am passing the buck. But I am not lying.
In these mouths, I talk to many customers service such as Stephen and Poonam, Tarun Raksha Pawan2 Rahul and try anything I could do. I lose again and again. But I always hope I could recover my account. I just hope someone lenient help me. I was really broken and disappointed. You could check my case record.so many so many countless, every is my effort and time. I really want to save my account. let me do whatever I can, even spend money, just save my account, please!
I love this game. I have spent 400 hours on apex and 100 dollars on my account. I always play it with my friends. now my account was banned, I use my friend's account to play Apex for about 200 hours. But I always miss my own account. I never get a ban in any game. I can't play with my friends. Could you bend the rules at times. I could spend more money on my account, really. I beg you please!
I also bought many EA's games like Tiantanfall2 and It Takes Two Friends and Battlefield™ 1and5. I didn't have reason cheat in Apex. I also bought a season pass in Apex. I hear that Apex was becoming more and more interesting. I want to get my account and play it with my friends happily.
My Email is [edit: email address removed]. My EA ID is YunArrebol.
Please! 

2 Replies

  • EA_Pythia's avatar
    EA_Pythia
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hello @YunArrebol,

    unfortunately, we cannot help you with this issue here in the forum - only Support has access to account data. If the Terms of Services team has already reviewed your account and found the ban to be correctly applied, there is nothing that can be done about it. 

  • @EA_Pythia
    but I know they make wrong ban, what about my account? what about my time and money? my enthusiasm?
    could you help me contact TOS,I just want them to see what I pay and what I write. I have got the date for that day and send to them. but they never see. many people like me got a response and unban. many body know TOS's ban wronged a lot of people. they always ban some people for uncertain reason and unban for one day. this can prove that they missed a lot of people but blacklist them.
    please! I really want to get my account back. it might just be an email to you. but it is my baby.
    please! I beg!