Prediction Errors Xbox One
Prediction Errors Xbox One. So I've seen posts about this everywhere but yet to find a fix. I am on Xbox One and get prediction errors every game every few seconds. It makes the game unplayable. If ...
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EA_Illium
EA Staff (Retired)
EA Staff (Retired)Hey, @McChodeGuy Based on the last files you uploaded, your first 2 hops, both show 13% packet loss. These locations would be the path your network is taking to reach our servers.
We would not be able to adjust the packet loss here from our side, which is why we attempt to go through the troubleshooting provided above, to see if we can help remove this loss. If you have gone through troubleshooting with your ISP and are still seeing this, perhaps there is a physical connection issue happening to cause this.
If everything (cables) are secure to your internet equipment and to your wall, I would recommend showing them this specifically to see if they can further investigate this.
1 192.168.4.1 (192.168.4.1) 4.746 ms 2.032 ms 2.068 ms 3.266 ms 3.418 ms 3.869 ms * 5.812 ms 4.139 ms 5.243 ms 2.648 ms 3.668 ms * 3.640 ms 4.080 ms 3.459 ms 2.217 ms 2.122 ms * 3.323 ms 2.966 ms 3.333 ms 3.096 ms 3.329 ms * 5.403 ms 1.708 ms 4.708 ms 1.976 ms 2.327 ms (13% loss)
2 192.168.0.1 (192.168.0.1) 4.142 ms 3.734 ms 5.321 ms 3.351 ms 4.389 ms 3.843 ms * 6.208 ms 3.943 ms 4.648 ms 5.430 ms 3.314 ms * 7.319 ms 14.147 ms 5.156 ms 13.526 ms 4.764 ms * 4.017 ms 3.779 ms 4.693 ms 3.218 ms 3.095 ms * 6.353 ms 10.982 ms 23.661 ms 16.907 ms 3.166 ms (13% loss)
@EA_Illium Another update. Played in 2 different locations with 2 different ISPs and still experienced identical prediction errors.
- EA_Illium
@McChodeGuy Thank you for the update check have tried going through the above troubleshooting for the network you used? Also, would you be able to share a UoTrace, or pathping/trace from the new network?
@EA_IlliumImpossible as the places I was playing are a few hundred miles away. But I can say with 100% certainty that these prediction errors felt exactly like the ones I experience at my home.
I really don't want to be rude here but it's amazing to me how little responsibility is being taken on EA's side. I have read 10+ articles and 100s of blogs about people experiencing prediction errors with 0 solutions. It is clearly a big problem amongst your player base and am very surprised about how little action is being taken on EA's side.
@EA_IlliumAnother update. As I cannot perform a pathping on my xbox, I am not sure how accurate these results are. A simple connection test run on the xbox shows 800+mbps down 30+up with 0% packet loss.
Also, I have 2 people who play apex in my house on PC. Neither have said they experience this although I have not tested the connection myself.
@EA_IlliumStill no response to the near 100% packet loss on your servers. It's very frustrating. Here is what I know:
- NONE of your troubleshooting has worked- I have EXCELLENT internet
- This is the ONLY game I lag on
- I consistently get close to 100% packet loss on your servers
- My ISP did everything from bring out a technician to replacing our modem and still no fix
- EA has done jack *
The fact that you didn't even respond to that makes me think that it is in fact the issue! Wow...
- EA_Illium
@McChodeGuy I was able to confirm with my team that our servers are up and running, have you gone to 100% packet loss on the default network or one of the others you had tested? Again based on the pathing you last provided it showed packet loss on your first two hopes to our servers, did testing at the other networks change this result or would you be able to upload the results from those tests?
I know you had mentioned you had a network that was getting 300 down but is now at 800 down is this on your network after going through all the troubleshooting steps or on one of the other networks tested? If this is still on your default network again we can share these steps but if you are still having packet loss connecting to our servers as shown in the reports you attached we would be unable to change this.
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