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JaysonSR07's avatar
1 year ago

Progress and in game purchases lost because of unlinking...

 Hello,

A couple months ago I tried to move my progress from Playstation to Xbox as I had switched consoles. I was unaware of the dangers of linking/unlinking accounts and ended up losing all of my progress on my playstation account. I messaged an EA support person and they let me know that I should re-link my account. It took about 5 months for me to be able to link it, and when I did, I went back on my playstation to see if my progress was back and it wasn’t. I had spent lots of money on in-game currency and items. I've tried making a case on EA support, but it doesn't let me resume my case. What should I do next?

4 Replies

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    1 year ago

    Hey @JaysonSR07,

    Sorry to hear you've lost the progress from your account.

    Any time an account is unlinked from your EA Account it can result in a permanent loss of progress as you've seen.

    The only way to try restoring that content would be to re-link the original platform and EA accounts. I'm afraid we aren't able to manually restore progress lost due to unlinking an account.

    If you've relinked the original accounts and the progress still hasn't reappeared, unfortunately we wouldn't have any additional options to try.

  • Thanks for the response, is there anything I can do regarding the in-game purchases?

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    1 year ago

    Hey @JaysonSR07,

    We wouldn't be able to do anything else with content lost due to unlinking an account unfortunately.

  • I have a question I'm trying to merge my account to my PlayStation account but it's been two weeks and I haven't seen anything on my account 

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