PS4 Account Disabled - APEX Legends
EA Account on PS4 disabled. Playing APEX Legends on PS4, and suddenly got the account disabled notification. I understand that this error has affected many people and that changing your account password will fix it. The thing is, my EA account email and PSN account email are completely different. I do have access to my PSN email. The EA account one uses a very old email address that I no longer have access to. I cannot enter my EA account with my PSN account as it notifies my that that account was disabled. I have opened cases only to be immediately shut down by support as I don't remember much about that account. I have always played on the PS3 and PS4 systems and never had problems with it before, so I even forgot I had that EA account. Nevertheless, that account IS connected to my PSN account and is where all my saved data on APEX is located. I have bought every season pass, have lots of skins and about to reach lvl500 on that account. Starting over on a new account is really not an option for me. I believe there should be a way to regain access to that account THROUGH my PSN account as all EA games have been played with that account on various playstation systems throughout the years.
PS. The EA account I am using to write this post is NOT associated to either accounts mentioned as I was blocked and don't have access.
Hi there, @Retenor96.
Are you seeing the message about your account being invalid? If so, and you don't have access to the email on the account, the only way to potentially get access restored is to go through the account recovery process. It sounds like that's what you've done since you said you haven't been able to recall the answers to the questions about the account. Unfortunately, without answering those questions, we won't be able to verify ownership and restore access. The other option is to start over on a new account and PSN ID.
