Ps4 Packet Loss/Latency

Hi @Sarkemagn. 

I'd like to try running through some troubleshooting steps to see if we can help out with the issues you've been seeing. First, I'd recommend starting off with the basic connectivity troubleshooting steps over at the EA Help website. 

If it keeps happening after that I'd recommend checking out the PS4-specific steps as well. Let me know if you're still seeing any of the same lag issues afterward. 

/Kent

Hi @EA_Kent,

I have followed the connection troubleshooting with no relief. I play on Sydney Servers and my ping ranges from 9-14ms to 11-16ms when I log into game. Changing DNS did not assist either (I tried a variety of these). You can view my pingpath results attached to my OP.

With regard to PS4 specific steps;

- I can confirm that my network ID is linked with my EA Origins account.

- System is up to date.

- Have no corrupted files.

- I have also made sure that Upnp is enabled and Opened Ports on my router.

Even though my ping is displayed at 9-14ms to 11-16ms when logging in, during gameplay I am constantly experiencing packet loss. It's as though my character is running through mud, gameplay is not smooth at all. Can't slide, other characters often skip frames, not a very good gaming experience. 

@Sarkemagn 

Thanks for giving it a shot. 

I took a look at the pathping you attached earlier, and I did notice some packet loss on a couple hops. When you have a chance could you try running another one after you ran through those troubleshooting steps? I'm curious to see what it looks like afterward. 

Once you have the results please attach the file to this thread. Thanks!

/Kent

@EA_Kent 

Please find traceroute and pathping results. Apologies, just realized I didn't run both when I made the OP.

@Sarkemagn 

Much appreciated!

Looking at the newest pathping you attached I noticed there is some packet loss happening on the first hop, which is the connection to your router/modem itself. Are you using a wifi connection, or were you connected with a network cable? 

/Kent

@EA_Kent I used a laptop and WiFI to perform the tests as I have no means of fixed connection other than my Ps4.

Got it, thanks!

That might be where the packet loss is coming from in the tests you ran. If there was a wifi signal issue that could be the reason. If your PS4 is on a LAN cable it might not be seeing that same packet loss. 

That said, have you had a chance to try changing your PS4 do a different DNS to see if that helps? I've seen some cases in the past where using a different DNS can help with issues like this. To update the DNS settings on your PS4 follow the steps below: 

1.  Open up the Settings on your PS4, then go to Network. From there go to Set Up Internet Connection, and select either WiFi or LAN cable depending on what you're using. 
2. Select Custom > IP Address Settings (Automatic) > DHCP Host Name (Do Not Use) > DNS Settings (Manual) 
3. Enter the Primary DNS as 8.8.8.8 and the secondary DNS as 8.8.4.4 -- This is the public Google DNS (if there is a different open DNS you would prefer using that should be fine) 
4. Select Next > MTU Settings (Automatic) > Proxy Server (Do Not Use) > Test Internet Connection 

Let me know how that goes when you can. Thanks!

/Kent

@EA_Kent 

As stated in my previous response, 'I have followed the connection troubleshooting with no relief. I play on Sydney Servers and my ping ranges from 9-14ms to 11-16ms when I log into game. Changing DNS did not assist either (I tried a variety of these)'

I have tried all popular DNS such as the google DNS you listed as well as local DNS, I have tried a variety of MTU settings including automatic also.

I still get packet loss every single game, it doesn't run smooth at all. 

As mentioned in OP this started after an update early in Season 4.

I've been playing Apex since the end of Season 1 and never had any issues previously.

@Sarkemagn 

Got it, thanks. 

I'll forward up these details for a look. 

/Kent

@EA_Kent 

Any update on this?

Still having the same issues.

I'm playing Apex less and less because of this and at the point where I'm considering giving up the game.

It's evident from these forums and the wider online gaming community that this issue occurs for a large number of users, and has been occurring for a significant amount of time, yet it's still here.

As a consumer, why should I continue to use this product, or any of your other products?

Highly disappointed with your brand and product.