Forum Discussion

New Novice

8 months ago

Purchase not successful

I bought the battle pass and it’s processing since 3 hours and it said maximum 30mins . I didn’t receive the battle pass after money has been transferred

missing content

Kemi_Orange_Rose

New Novice

8 months ago

Midnight9746 It has been almost 3 days and the purchase in order history is still processing, nothing received yet. What has to be done to get the battlepass already?

Midnight9746

Hero+

8 months ago

Kemi_Orange_Rose Did you login through the EA App and had launched the game using the same EA Account used to play on your PlayStation?

Kemi_Orange_Rose
New Novice
8 months ago
See, i bought the battlepass on my phone thro apple pay in ea website with my account im sure of it 100% then i launchd the game from pc then ps4 . and i didnt get it. on pc it is present that i bought it in order history but isnt present in game then when i try to refund it says no item there to refund. The season will end soon, please
- Midnight9746
  Hero+
  8 months ago
  
  Kemi_Orange_Rose wrote:
  i launchd the game from pc then ps4
  
  When you had signed in on PC, did you make sure to load into the lobby, (where you see your legend)?
  
  Furthermore, when signed into the Apex Legends Official Store, does it say "you own this tier" under the Battle Pass you had bought?
  
  For example:
  Buy Apex Coins and Battle Passes on the Apex Legends Official Store
  If you are not seeing "you own this tier", you may be signed into the wrong EA Account, (or that EA Account is currently not linked to your PlayStation Account).
  
  You can check if the EA Account you had bought the Battle Pass on is linked to the correct PlayStation Account here: My EA Account | Connected Accounts, (Note: Battle Passes cannot be transferred or merged across two, (or more), EA Accounts, (only shared across a single EA Account's connected platforms)).