Purchased ultimate + battle pass and got nothing

I purchased the ultimate+ content and received nothing, but it shows I've completed those parts of the battle pass. I've included a video showing exactly what I mean by this, it shows everything up until the level I have completed in the battle pass has a check mark showing I've unlocked it but as you can see when I go to the legends tab and check I don't have the items. I've also included another attachment showing the order receipt if this is not proof enough than I'm not sure what else I need to show. Solutions I've attempt to fix this include but are not limited to: restarting my console and game, uninstalling and re-installing apex legends, leveling up the battle pass, and attempting a refund which was not possible because I used microsoft balance for the purchase.[EDIT!] wanted to add that my case days waiting for player but hasn't received a response so I'm not sure what I should do does anyone have an idea??