Community ManagerHi, @OhaiSpooky
I'm sorry to hear about the trouble you've been going through to get this resolved. We're aware of some weapon skins getting locked due to some unexpected issues that came up from the patch. The Apex Legends Twitter account tweeted this out:
"Hey all. We discovered an unfortunate issue with the Through the Heart Valentines DMR skin, Gibraltar's Daemon Hunter and Neural Net skins that are causing crashes on Xbox One. We've disabled the skins while we investigate."
Are you on Xbox One as well? If this is something happening in-game we can make sure the team is aware of it. Any video footage you can provide for us is always helpful too so we can get an idea of what happened. Feel free to DM me your Origin ID/Gamertag/PSN ID and I'll have it looked into.
Community Manager
