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Ttorify's avatar
5 years ago
Solved

Random sound delay/lag PS4

Since two days my sound will randomly play about a second after it should, sometimes for only one thing, sometimes for several things in a row. If the delay gets  really bad some sounds also go completely silent and wont play at all. In those cases I also get micro stutters and the whole game seems to have trouble to not crash. I did not change any of my settings or anything else. I have tried to empty my PS4 cashe and turn down the video clip length to 10 minutes and the quality to 720p after reading about it on an old  post about this kind of sound problem. That didnt help or change it at all.

  • @EA_Kent  Ok I just did some testing with other games and it looks like this has now become a problem with my harddrive, so I cant really tell you which problems are coming from my console and which are not. That resolves it then, thanks for the help tho.

5 Replies

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    5 years ago

    Hi @Ttorify

    When this happens are you seeing any of the red performance icons popping up on the screen in-game? 

    /Kent

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @Ttorify 


    Thanks for following up!

    Can we try running through some troubleshooting steps to see if we can help with this? A good place to start off would be with the basic connectivity steps from the EA Help website. If you're still running into the same issues after that check out the PlayStation-specific steps as well. 

    Please let me know how it goes when you've got the chance. Thanks!

    /Kent

  • @EA_Kent  Ok I just did some testing with other games and it looks like this has now become a problem with my harddrive, so I cant really tell you which problems are coming from my console and which are not. That resolves it then, thanks for the help tho.

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