Re: Account permaban Apex
@davyatze Sorry to say but if the ToS team has denied your appeal then there is nothing that we can do on AHQ to change this.
Forum Discussion
4 Replies
any idea? beacause I think they reply me with a bot and they didn't check my request to check the ip @chinsrus101
- @davyatze I can assure you all appeals submitted are reviewed by a human. The responses may be generic, but they aren't automated.
@chinsrus101 Do you think that if I ask them by email to explain why they banned me in order to have a solution they will explain why?
EA_MakoCommunity Manager
You'll typically be provided a general reason for the ban such as cheating, with some additional info provided to explain what could fall under the forementioned category.
Beyond that however, the ToS team will generally not be able to provide more detailed explanations as that would help those to wish to get around our detection methods.
You've also mentioned IPs, and while that is certainly taken into account, it's only part of the full picture that is reviewed in this type of situation.
As @chinsrus101 correctly identified, if you've already completed multiple appeals and our ToS team declined to remove the penalty, that is final and not something we'll be able to change here either, sorry.
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