Forum Discussion

Re: Account Recovery Unsuccessful

Hey there,

I went through the exact same issue. I got my account back but it took 15 forms over 4 weeks. The process was awful but I pushed support often for any other options and found that this is definitely the only way. Try providing proof of purchase of EA products exactly as outlined here: https://help.ea.com/en-us/help/account/how-to-provide-proof-of-purchase/

I also provided an extremely extensive list, and I mean extremely extensive of my Apex Legends unlocks ie. skins/all cosmetics. To do this I made a new account, logged into Apex, scrolled through all the skins and noted from memory which ones I had on my main account.

I also provided my billing addresses, the name of my ISP and any other ISP I've been a customer of while playing in the field where they ask for your IP address.

On top of this, I listed every single EA game I've played on the account, going back 9 years. For physical games I followed the proof of purchase guidelines above if I had the receipt lying around but otherwise I provided the long number printed on the disc.

I also provided a pic of my ID showing that the name matches the one on the account.

Hope this helps!

3 Replies

LittleUmtebwe
5 years ago
I have done numerous forms.
In the last one, I provided:
My driving license
All the dates of purchase for the last games I purchase from EA and how much I paid.
The product codes of the games from the game file info.
My console information (console ID, XBL ID).
My BFV in game stats (KD ratio, Time played etc)
Screenshots of my Gamertag and console IP address.
Someone on chat even said that they believe that I would be able to recover my account, which gave me false hope.
Everything but the kitchen sink.
I give up, I am starting a new Gamertag soon.
Thanks for your reply but EA are a bunch of dossers. Part of me never wants to put money into one of their games ever again, but I love the franchises like battlefield etc.
My new Gamertag that I have set up is: GOD HATES EA.
darkeststatue
5 years ago
I felt like giving up many times haha. I just had all my info typed up in a document and occasionally added more and copy pasted it into the webform every few days. I suggest you do the same. One thing I did find out from chat is that even though the form asks for stats, the account recovery team can't actually verify stats. They can however verify unlocks/inventory items ie. Legends in Apex, weapon skins etc.
Anyway, good luck with whatever you decide to do. As I said, it was incredibly frustrating and took 15 forms but I was delighted when I finally succeeded.
darkeststatue
5 years ago
Oh, and proof of purchase isn't valid if it isn't displayed exactly as outlined in the link in my first reply. Just make it look like the example images for your platform