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EA_Barry's avatar
EA_Barry
Icon for Community Manager rankCommunity Manager
6 years ago

Re: Account recovery

@ZzNubz 

If you no longer have access to your email address, we can try to recover your account.

Please make contact with an EA Game Advisor for assistance with this.

Click the following link to get started: https://help.ea.com/en/contact-us/

Please note the current changes to support: https://help.ea.com/en/help/faq/temporary-changes-to-support-options/

For help with contacting an Advisor, please see this link: https://help.ea.com/en-us/help/faq/contact-ea-help/

Thanks.

8 Replies

  • ZzNubz's avatar
    ZzNubz
    6 years ago

    Have tried multiple times to the point its getting old. I click on the link and it tells me no channels  are available. There is nowhere for me to write any type of written statement out to even try and explain whats on. The 2 employees I did get in touch with michael was a slight help to get the situation. Nic did nothing to help me but tried to usher me to the door any chance he got.

     

    Is this how my apex career ends? Ive been trying to have my account fixed for days now since 4/19/2020

     

     

  • ZzNubz's avatar
    ZzNubz
    6 years ago

    Is there an admin that can assist with this situation? I cant even get in touch with anyone technical.

    My fault for putting in a whackjob email not thinking it mattered. But on the other hand EA customer service is awful. 

    Id bet money that the email linked to my apex acc that needs to be validated was not even verified in the first place. 

  • Same honestly I used an email and wish to use a different one I just want to transfer data to my new ps4

  • HM-Pietr-Nl's avatar
    HM-Pietr-Nl
    6 years ago

    almost the same here 

    i just have to verrify my account but is an old email 

    filled out 3 forms and all closed without reason 

  • Emad4Oman's avatar
    Emad4Oman
    6 years ago

    Even I can't play apex legends from begining with new ea account because they will not allow you to play with your same and main playstation account.

    Why? Why EA😢😢😢😢.

    My main ps4 account why.

    Every thing blocked. 

    Even recovery form not help me😭😭