Re: Account Reset to Level 1
same issue, all cosmetics are gone, all legends I had unlocked are gone, the account is back to level 1
Forum Discussion
1 Reply
- EA_Mako
Community Manager
In this case, your situation is due to unlinking an account.
Progress is stored on the EA account level, not on individual platforms like PlayStation, Xbox, Steam, etc. This means if you link your platform to a different EA account, you'll lose access to that progress.
It looks like your Steam account was just linked to this EA Account recently, and this EA Account has never launched Apex before the past few days. You'd need to re-link your Steam to whichever EA Account it was connected to originally to try recovering access to anything that's missing.
If you can't relink the account currently, our support may be able to help update that account information to get it linked back to the correct EA Account.
Community Highlights
- EA_Blueberry7 years ago
