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EA_Mako's avatar
EA_Mako
Icon for Community Manager rankCommunity Manager
7 months ago

Re: Account Reset to Level 1

@LoyckHope 

Does your level 1 have a green background? Can you take a screenshot in the lobby?

This sounds like you've just reached the next set of levels. Since Season 14, you can level up to 500 four times, for a total of 2000 levels. 

That way you can continue leveling and earning free packs. If you recently went from 500 to 1 and aren't missing any cosmetics, that's likely what is going on.

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  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    7 months ago

    @LoyckHope 

    Exactly that, yes! 🙂

    That border on the bottom is from the second set of levels. You're basically 534, so you haven't lost any progress and will be able to keep getting free packs by leveling.

    You can read more details on the increased level cap here if you're interested.

    Apex Legends: Hunted Patch Notes (ea.com)

  • LoyckHope's avatar
    LoyckHope
    7 months ago
    Thanks, anyway it seems strange because you mentioned that from season 14 you can't have the level higher than 500 but I remember perfectly that before cross progression I had a level higher than 500. Anyway thanks I didn't know that. 

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