Re: APEX AUTOBAN ME FOR NO REASON

Question here is how can i play APEX Legends without getting banned, PC that i bought from friend had HWID ban as it seems (also created topic for it thanks to @EA_Barry for his excellent support).

Is there any way that i could play the game again?

[Edit - Admin.]

Can anyone show me the way?

@Slaskedyret 

Just some cybersecurity tips for you and I know that this may not be the answer you are looking for but it is what I can offer.

Maybe you can return the PC for a refund. 

Point #9 is what most relates to your problem. 

Account Safety

How to keep your account and hardware safe 101:

1. Use strong passwords for you game account.
2. Use strong passwords for the associated E-mail account. Keep track of your e-mail accounts and what they are connected to.
3. Do not share either of these passwords with others. Keep note of your passwords in a safe place.
4. Enable two factor identification for both the game and associated E-mail accounts.
5. Do not let others use your game account (Friends and family alike) because if they do something wrong on your account it is still your fault, nobody wants to have a sanction on their account because somebody else did or said something wrong.
6. Do not use internet café’s to access your account and play, you do not know what software is on the hardware there, you do not know if the hardware at the cafe has a hardware ban and this can affect your account in a negative way.
7. I would suggest only accessing your account with your own trusted hardware, gaming on another person’s hardware brings some of the same risks as above.
8. I would also suggest not letting others use your hardware in order to play with their account, because if they get a hardware ban on your hardware while using it, it can have a negative affect on your account.
9. Buying used hardware comes with risks as well. The hardware could have been banned and this is not an EA problem but a problem between the buyer and the seller. 
10. Play nice with others, in other words do not de-mean, harass or bully others in Chat or over voice coms, both can be reported and that can also have a negative effect on your account.
11. Use non-offensive user/gamer tag/club tags, if you get a warning about such change it, doing otherwise can lead to a negative effect on your account.
12. Play fair, boosting and teaming are cheating.
13. Play fair using cheating software or hardware is not fair and is really only cheating yourself.
14. Re-read the Terms of Service agreement and the Terms of Sale agreement you agreed to play this game and adhere to it. https://www.ea.com/legal/user-agreement and https://www.ea.com/legal/terms-of-sale

About points 7, 8, and 9, I do know that not everyone can afford multiple hardware setups for the entire family and there is trust that has to be there, talking about the does and don’ts on the use of shared hardware should be done so everybody can enjoy what they do on the hardware and everyone can be safe.

If you believe you have been hacked take appropriate measures to secure your account and associated E-mail account https://help.ea.com/en-gb/help/account/secure-hacked-ea-account/

If you believe that a sanction (Suspension/Ban) placed on your account was by mistake you should reach out to the Terms of Service team https://help.ea.com/za/help/account/information-about-locked-or-banned-or-suspended-accounts/

Contacting EA help https://help.ea.com/help/faq/using-ea-help

Whole EA community trolling around or what? 

No wonder why people using [Edit - Admin.] since that's you guys forcing people to do it..

@Slaskedyret 

Nobody is trolling you.

Nobody is forcing you to do anything.

Using third party tools could put your account in danger.

We have provided you with the assistance and tips to help you out, however we can not directly assist with account actions here on AHQ.

Like what account you talking about? Only game i was playing on EA is Apex (was). 

I simply asked to lift that HWID Ban from ToS service 5 times, they listed my messages as "duplicate", probably i also got banned from "EA Help Services" too because can't even click on a single "help" link, but for what? 

Because i bought a 2nd hand PC and my account disappeared, put yourself into my shoes.

Don't expect that account ban to be lifted, didn't know that was against EA rules that's totaly my fault.

I totaly understand what you guys doing here and i respect that, i totaly do but the ToS service...

I didn't grief anyone, didn't use a single bad word, no third party tools, NOTHING yet i ended up losing my account, my joy.

How do you expect me to follow your rules anymore?

@Slaskedyret 

I get that you are upset and rightfully so, i would be to.

However like I mentioned buying used hardware is problematic in the cybersecurity world and protecting your account starts with you.

One does not know what software is installed on that used hardware, there are so many things that could be there (hidden installed software) that could not only compromise your gaming account but also you e-mail, banking, Facebook, twitch etc etc accounts. 

On top of all that the PC/console etc could have HWID bans from different orgs to include EA.

This could be one of the reasons that the PC was for sale in the first place.

This is one of the reasons why I sometimes add my cybersecurity tips to threads. 

At this point, and I know this is not the answer you are looking for, your only recourse will probably have to be making a new account and using a different hardware to access it.

I would also suggest trying to get a return on your PC, however this might be difficult as they were up front about being banned.  

@Slaskedyret 

I can see your plight as the purchase was from a friend.

As far as you question goes I cannot answer that, as that would provide info for actual cheaters on how to circumvent bans. 

ya bro don't expect much this company is a joke when it comes to customer service.

I too, probably have the same issue as you.

Played on xbox for years. They released cross progression and I became interesting in playing the game on a brand new PC I bought.

Using the EA app on my PC to play on my xbox account, I played maybe a handful of times before I got banned. Disputed it and it got overturned and I was instantly rebanned.

Ive reached out multiple times through emailing them since thats the only option I receive when disputing it and they haven't reached out what so ever.

(further context, my xbox acc had an autogenerated email that is completely inaccessible. Its literally an autogenerated email. So trying to change the email to me actual email probably flagged it but still no help what so ever)

At the end of the day they have our money from purchases so what do they care right? Its like they operate in the early 2000s..

I also got banned yesterday and 3 day before on 2 accounts i dont know why there are no reasons... I'm a new player and wanna see if i enjoy the game or not. I have linked my accounts on steam and PSN. I haven't trashtalked or cheated so i don't know why i got banned twice lol they didn't mention anything in particular for my bans if only i knew the reason. I'm trying to find a solution to get unbanned but seems like it won't happens i guess i have to find anew game 😕

I also got banned for no reason and I'm playing on the same device and when I came back they said I got banned bro

Did you get it back?

I was banned a week ago probably with same ban wave. The reason is cheating but it is meaningless since I have lowest k/d ratio as possible. The interesting thing is I have rarely been in the game for about a year. Tried to dispute but declined 🙂

so i was baned for no reason because someone reportted me for something i did not do so if you could unban .

They also try to make you prove you weren’t cheating…. Listen buddy isn’t that your job since you looked into it where’s the proof ? they don’t even tell you the reason which is the funny part 🤣

Dear Customer Service Team,

I am writing to express my sincere apologies for my inappropriate behavior that led to my account being banned. I understand that my actions of using offensive language towards other players were completely unacceptable and disrespectful.

I deeply regret my behavior and I assure you that it was a one-time lapse in judgment. I understand the importance of maintaining a positive and respectful gaming environment for all players. I take full responsibility for my actions and I am truly sorry for any harm or offense I may have caused.

I humbly request for your forgiveness and kindly ask for a second chance. I promise to abide by the rules and regulations of the game and to conduct myself in a respectful manner at all times. I value my account and the time and effort I have invested in it, and I sincerely hope that you will consider reinstating it.

Thank you for your attention to this matter. I appreciate your understanding and I am committed to being a better and more responsible player in the future.

Sincerely, a fan who love apex

I just got banned for 7 days I don’t know why I got banned I didn’t even play the day I got banned

I got another question.I think its ridiculous if i am a cheater with this data.I had been rejected by tos many times.I really need elobrate the case.

我希望尽快恢复我的账户，没有邮件也没有封禁记录，我希望给个解释，希望尽快恢复 我是apex忠实玩家

@wlwqw12 

This is an English speaking forum please post in English as is appropriate. 

They won't help only care about money.

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@Slaskedyret wrote:

Like what account you talking about? Only game i was playing on EA is Apex (was). 

I simply asked to lift that HWID Ban from ToS service 5 times, they listed my messages as "duplicate", probably i also got banned from "EA Help Services" too because can't even click on a single "help" link, but for what? 

Because i bought a 2nd hand PC and my account disappeared, put yourself into my shoes.

Don't expect that account ban to be lifted, didn't know that was against EA rules that's totaly my fault.

I totaly understand what you guys doing here and i respect that, i totaly do but the ToS service...

I didn't grief anyone, didn't use a single bad word, no third party tools, NOTHING yet i ended up losing my account, my joy.

How do you expect me to follow your rules anymore?

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I had same happen there account protection is a lie 

It a free country he can speak any language unless you don't believe in equality.

@4986982 

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@4986982 wrote:

It a free country he can speak any language unless you don't believe in equality.

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No need to attack me, yes I believe in equality. 

When posting in the English language forum it is part of the forum rules to post in English.

This has nothing to do with where you are posting from or where you live.

This happened to me as well. My girl friend wanted to make an account. I months ago bought a new pc. So i have been using my new pc. I gave her my old one plugged it in had her make a new steam account. she played in firing range for one day and the next day the account was auto banned. she appeals and literally no answer.