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EA_Lanna's avatar
EA_Lanna
Icon for Community Manager rankCommunity Manager
4 years ago

Re: apex legends account banned for no reason

Hi @xX🤭_scream_OoXx, 

I'm afraid we wouldn't be able to help you out with that on Answers HQ, bans and suspensions are not cases we are able to support. We do have a dedicated TOS team that handles Sanctions and Bans on accounts. You will need to reach out to them if you have anything ban-related you'd need assistance with. They'll take a look at whatever you send their way and get back to you through email. 

- EA_Lanna

3 Replies

  • xXoO_scream_OoX's avatar
    xXoO_scream_OoX
    4 years ago

    @EA_Lanna
    Well, please ask them to check the account and the problem, and what is the real reason behind all this. I am ready to help you from my side and shoot a full video until the ban to understand the problem

    And in order to also prove that there is nothing I can do that causes the ban, I will shoot a video since the device is turned on for the screen, and also as a background camera that looks at the computer and everything that happens until the account ban
    I really want to play Apex Legends and I find this annoying,
    I can do anything on my part to help you with this issue if you need

    waiting for your follow-up

  • xXoO_scream_OoX's avatar
    xXoO_scream_OoX
    4 years ago

    hi @EA_Lanna 

    I was also banned today after deleting the game, re-downloading it and creating a new account
    I played one game
    When entering the second match, I was banned
    I want to understand the cause of this problem
    please help


  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    4 years ago
    Hi @xX🤭_scream_OoXx,

    This is not something we can help you with from the forums. Please read over my post once more. If you've anything ban related, only the Terms of Service team can check it out and get back to you on it.

    - EA_Lanna

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