Re: apex legends crash / pc shutdown / black screen

@mesantoj 

Do you run in 144hz or higher?

1. please give me the following info:
   1: Verify MS/Ping to the server in game or here: https://gameserverping.com/apex
   2: Internet speed
   3: What OS / Build do you run?
   4: All drivers updated?
   5: Any 3rd party software running like Anti-virus, discord etc?
   6: do you or any other member in the household watch youtube, streams or downloading while playing?
   7: Have you tried to repair the game or clear game cache, Read this to know how: https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/
   8: Have you tried using a public DNS to see if this resolve the issue?

@EzyHawk 

I tried everything, really. I updated the drivers, i rolled them back... everything. No youtube, no streaming. I'm running Win 10 64bit

OOOOOK,  i found it

comination of

1- roll back driver to 442.50

2- deactivated antivirus

3- borderless windowed mode

4- run the game as administrator + origin in compatibility mode

5- set cpu affinity to half the processors

i'm happy

thanks @EzyHawk @EA_Kent  for your assistance

@EzyHawk i thought about victory too soon

So, yesterday i managed to play about 2 hours without any problem. Then, the game crashed on a blackscreen. I saw that before, but now this seems to be the main issue.

i installed MSI afterburner to monitor a bit the specs of the GPU but everything seems fine.

now it's total randomness. sometimes, i can play just for 30 seconds, sometimes i can go on for 10 minutes, but I can't still finish a game properly

IMPORTANT: i have two monitors, one on HDMI plugged into the gpu, the other on VGA. (i use them for videoediting). I play on the first one, the bigger, deactivating the VGA one. When the game crashes sometimes the signal goes automatically on the VGA one, while the HDMI loses the signal. Afterburner detects that the connection to GPU is lost. 

any clues about what to do? 

@mesantoj 

Have you taken a look at your hardware temperatures while you're playing Apex Legends? I'm wondering if your GPU might be getting too hot and throttling itself. If you have your VGA connection plugged into your motherboard rather than your video card that could explain why only the HDMI display is losing signal. 

/Kent

hey @EA_Kent 

temperature seems fine, around 40°

i'm suspecting about voltage. Today the PC shut down while i was playing and the UPS started to bip as for an overvoltage.

how can i fix this? of course the voltage set up is blocked on afterburner and I'm afraid about frying evertyhing if I modify the BIOS.

Maybe getting another UPS?

@mesantoj 

I'm hesitant to recommend replacing hardware because I know that can be a hassle. It might be a good idea to try reaching out to the manufacturer of your power supply to see if they can offer any insight on what might be causing this. They may also have some advice on how to fix the issue as well. 

/Kent