EA Staff (Retired)To confirm was your PSN account linked to a previous EA account prior to the one it is currently linked to with the Xbox platform?
If so this would be why you don't have items. Progress is stored at an EA account level, and if you unlink the PSN from the EA account to link it to a new EA account you will not take your items or progress with you.
I have the same problem. My PSN account was linked to a previous EA account, but after cross progression, I received only one skin from my PSN account to my ea account.
EA Staff (Retired)The ability to link and unlink platform accounts from your EA account is used for various situations outside of Apex Legends Cross-Progression.
To confirm, however, content on EA accounts has always remained separate and does not transfer over to another EA account.
From here you can either keep your platform accounts tied to their original EA account to continue with your current items and progress.
Or, if you wish to use your platform accounts with cross-progression you would need them linked to one EA account. However, this would mean any that are moved from one EA account to another would lose their progress.
Thanks!
This is crazy. I have the same problem. You as EA should be able to help the people that need help. There is no reason you don’t fix this problem for legitimate cases. Is there a reason you can’t fix or just because its to much work for you to do? People spending hundreds or thousands of dollars in game and your not willing to help get things back in order for these people? We need answers and action. EA looks very bad right now for this. Very bad PR. Please help the people.
Man I wish I decided to look into this more before I did what I did cuz from what I can tell everything I had on Xbox is gone and now all the stuff I just grinded the last month for free too since I just unliked my ps account and moved it over to Xbox. I have to redo all my challenges and everything. might as well just not play at this point
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