Re: Apex Legends is closing without warning right after the lobby loads

Here's the file. Thank you very much for giving me consideration.

@Greninjazz 

Thanks! I appreciate that. 

Looking through the DxDiag I noticed that you appear to have a drawing tablet connected to your PC. When you have the chance can you try disconnecting it to test and see if Apex Legends is still crashing? We've seen some cases where having USB devices connected other than a mouse and keyboard seems to lead to the game crashing. I'm curious if that might be the case here as well. 

Let me know what happens when you've had a chance to give it a try. Thanks!

/Kent

Thanks for the reply but I've removed the drawing tablet but it's still crashing when it launched into the lobby without error displaying. I've cleared Origin cache and repaired the game but it's still the same. I still can't play. Here's another DxDiag but without the drawing tablet connecting if it helps.

(P.S. It may seem that the pentablet is attached according to the DxDiag but I assure you that it's physically disconnected from the computer)

@Greninjazz 

Thanks for giving that a try!

When you have a chance can you also try starting up your PC in a Clean Boot before launching Apex Legends to see if that helps at all? If there's something else running on the PC that's related to these crashes that might help get around it. 

For more info on how to set one up check out the EA Help site. Let me know if you're still seeing any crashes afterward. 

/Kent

Thanks but after the clean boot it still closes without any error message after loading the lobby. I, as usual, still can't play. I've updated Apex and repaired it but it still closes/crashes. I really need a solution right now because this is getting tiresome. Please help. Thank you very much. 

@Greninjazz 

I appreciate you giving it a shot. 

Do you currently have Origin and Apex Legends installed on the same storage drive, or is your Origin Library on a separate drive from the client? I've seen some cases where having them installed on separate drives can cause some issues like this. 

If they're on different drives can you try reinstalling Origin so that it's stored on the same drive as your library? Let me know if that makes a difference at all. Thanks again. 

/Kent

Thanks but as usual it still crashes, and I even repaired the game and restarted my PC. I don't really know how this happened. I was playing perfectly last month (June 29) but the moment a patch was updated (patch 5.1.1 or the June 30, 2020 patch) I no longer can play the game. From then on it always launches fine but the moment it completely loaded the lobby it instantly closes without even leaving an error message, and it's still happening until now (still doing what the video shows above). I haven't touched anything prior to this problem so it's really frustrating. Thank you for the help but please I need more concrete solution or reason as to why this is happening.

A new DXDiag file is below if it helps.

@Greninjazz 

I can definitely understand the frustration. I know that crashes like this are pretty annoying to deal with, especially when there isn't any sort of error message. 

I took a look at the new DxDiag you attached, but it doesn't look like Windows captured any new error reports. Can we try a clean reinstall of your NVIDIA drivers to test and see if that helps? If there is a problem with driver data that might help. An easy way to cleanly reinstall the drivers is to download Display Driver Uninstaller (keep in mind, DDU is a third-party program so you would be running it at your own risk). Once it has fully uninstalled the drivers you can then download them again from the NVIDIA website. 

If that's something you can try out let me know how it goes. Thanks again !

/Kent

Thank you again for your time but I tried it and the problem is still there. I hope this will be fixed soon. Thank you again

Here's another recent DxDiag below (I'll keep attaching them in my messages until the problem is solved)

@Greninjazz 

Thanks for giving that a try as well. 

What sort of security software are you running on your PC? I'm wondering if there might be something that's just blocking Apex Legends from running. Have you checked to make sure there's an exception for Origin and Apex Legends in your security programs? 

/Kent

I have no security software running because I only have Windows Defender/Firewall but thank you very much. I don't know what happened but after installing an emulator for PlayStation 1 I suddenly was able to play the game. It kinda fixed itself and I really don't know how that is possible except maybe my installing the emulator. Maybe the servers were updated. Thank you very much for your responses and sorry for the inconvenience. I highly appreciate your assurance and for helping me.

(P.S. Here's my DxDiag just in case there might be something here that indicates how my game was fixed)

@Greninjazz 

That's definitely strange, but I'm glad to hear it's working for you now! Thanks for following up and letting me know. 👍

/Kent