Re: Apex Legends keeps crashing my pc when launched
@EA_Illium Thank you as well i will see if turning off vanguard will prevent the problems i will report on here if it works thanks 🙂
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EA_IlliumEA Staff (Retired)
@Ryan_Rockstar000 Wanted to confirm if going through the steps has helped with this issue?Sorry for the late reply, sadly I have no good news and it tends to not get any better. I've done all things stated from above and nothing has changed I even went as far as to see if I've been having issues with CPU and tested it on cinabench and nothing came up wrong all cores were even and solid, I'm going to test my GPU and see if that's the issue.
Games have I've been having a hard time with is Apex, Dead by daylight, Fortnite, GTA4, and now paladins.
I am unsure as to what is causing this because GTA4 and Paladins use a different type of cheat software (well I'm not sure about gta4)
one time I decided to download Paladins just to play some games I haven't played in a while. after that, on day one of redownload, it worked perfectly fine, and now I can't even launch the game just like all the other games stated. Every time I start these games my pc blackouts and crashes and reboots, sometimes on Origin or Steam the game would end up missing or say it's not installed so I have to find the game for it and verify the game files again.
My CPU temps stay at 85 Max under heavy load like cinabench, so I'm sure CPU heat isn't a problem I will try to test my GPU after this update.
so according to user benchmark I'm unsure about these results, I have never seen anything like this before on my old pc and unsure how to move forward as it seems it is not recognizing my GPU
- EA_Illium@Ryan_Rockstar000 Can you try simple resitting the GPU (physically removing and re-slotting it into your motherboard) and see if it will recognize it? If not can you try reinstalling its drivers?
- @EA_Illium I have tried this, also with a different GPU I installed a Nivida GPU and it crashed instantly I've also tested this on paladins and I got the same effect where it crashed my whole PC again. also while putting my OG GPU in it wasn't seen by user benchmark but 3d Mark saw it and tested it
- @Ryan_Rockstar000 i’ve also had an issue where i’m able to open the game (super choppy - unplayable) without any crashes, but if i reset my hosts file within Windows, my game runs fine and connects to a match fine - then after about 5 mins my pc hangs. not sure why and it happens every single time. i have tested the issue more than 10 times.
- @EA_Illium Sorry for a very late reply, but I have figured out what the problem turned out it was the motherboard drivers the Asus rog Strix 550 had a problem with its own software for updates. As I took it to a pc repair shop they fixed the problem for me it has been a while since then I forgot the exact problem or how they did it. I believe they might have flashed the bios and redid everything for all the drivers and it runs perfectly as it can get. and the only issues I get are common connecting studders from time to time in competitive but that's because of server connections stuff. In conclusion, reinstall everything as a last resort to fix pc, this fix also help fixed my other games from crashing as I've stated in the past, and again sorry for a late reply school was a priority for a while thank you guys so much for the help 🙂
Did you ever fix it I have same issues
Hey,
Funny enough I have a similar setup and similar issue. My b550 Strix and ryzen 7 5800x crash at apex boot up every time. All other games work fine. When it boots down, it would indicate a red light on the motherboard saying it was a CPU issue. Just bought a new H100i elite cooler thinking that would help the cpu but it still has the issue.
I have swapped out my GPUs to see if that was the issue and even reinstalled it all on a separate SSD.
If you have any more details about the bios and driver update/reset, please let me know! Thanks
B550 Strix ASUS
3070 TUF
Ryzen 5800x
16 3600mhz Vengence Ram
H100i Elite Capellix AIO
- @Ryan_Rockstar000 Please if you can go into more detail about the bio fix! thanks
Hey,
Funny enough I have a similar setup and similar issue. My b550 Strix and ryzen 7 5800x crash at apex boot up every time. All other games work fine. When it boots down, it would indicate a red light on the motherboard saying it was a CPU issue. Just bought a new H100i elite cooler thinking that would help the cpu but it still has the issue.
I have swapped out my GPUs to see if that was the issue and even reinstalled it all on a separate SSD.
If you have any more details about the bios and driver update/reset, please let me know! Thanks
B550 Strix ASUS
3070 TUF
Ryzen 5800x
16 3600mhz Vengence Ram
H100i Elite Capellix AIO
I'm thinking that it has to be the motherboard because we all have the same issue and I have a similar situation with my PC and our builds are relatively the same. Same motherboard and CPU especially.
I have a b550 rog strix-f gaming, 5900x cpu and this issue has now appeared but for some reason apex worked fine like a day ago... Is formating and reinstalling everything the only option left or was there something else?
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