Forum Discussion

Community Manager

Re: Apex Legends Unable to Login-We Cannot complete this action at this time on PS4

Gotcha, thanks!

Can you try something else for me to see if that helps? Reset the password for your EA Account to see if you're still getting the same error message after that. For more info on how to reset it check out the EA Help website.

Let me know if you're still seeing that same error message after the password has been updated.

/Kent

2 Replies

King_Snooza
5 years ago
Hi,
We finally solved my login issues. We had to be sure that both the EA and PSN accounts were adult accounts. Having an account as a kid was the problem. Once we did that, I was able to login to Apex.
Thank you!
EA_Kent
Community Manager
5 years ago
@King_Snooza

Nice! I'm glad to hear you were able to get it figured out. Thanks for following up here to let me know. 🙌

/Kent