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He went into is Router setting. Depending on your router you need the IP address to get in. For Netgear it is http://192.168.1.1 then you go into the Advance tab and look for Advance Setup then look for Port Forwarding / Port Triggering. In that tab click on Port Triggering. Then Fill out the boxes like his picture then click Apply, You will need to reset your router in-order for the changes to take affect.
This worked for My GF and I on pc but on the ps4 I always crash when we join the match now.
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