Re: Did not receive coins after purchase

I recently have had an issue in where I loaded money on my PlayStation wallet and went to go buy 12000 coins for madden 24 and never received them….I have contacted ea help about this and they keep telling me I have to verify proof and even sent me a link on how to prove it….I have followed the procedure to the exact way and they keep telling me they can’t verify it because it’s not correct and every time I contact them I get a different answer on what the issue is and they refuse to explain to me what exactly the problem is with my verification….all I get it is that they have policies and can’t give me that information