Re: Distorted Sound in MSI Laptop : Nahimic 3 and Realtek driver version UAD 8491

Thanks for the help, @BaldWraithSimp 

@Curiosity007 Do you have 7.1 virtual surround selected in your playback devices? Solution

Would you mind uploading a DxDiag for us so we can look at your full system specs?

How to Pull a DxDiag

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

@EA_Blueberry  Please find the Dxdiag Report. Also, my soundcard supports only stereo. 

Tried almost all the methods described here. https://answers.ea.com/t5/Technical-Issues/Audio-issues/td-p/7420598/

r̥

@Curiosity007  It's muffled in every game??? Well, I don't know about that.

@Curiosity007 

Try right-clicking on the game in Origin and select "repair" to see if that has any positive effect. It might be worth reinstalling too if that hasn't been done yet, perhaps it's due to corrupted files during the installation.

We have some other threads below with potential solutions:

• Realtek Configuration
• Unplug audio devices
• Update drivers for sound card
• Change Playback device
• Install Realtek Audio Control
• Change audio frequency

@EA_Blueberry  Repaired the game, changed audio frequency to 16 bit, 44KHz. But no luck. Most of the people solved the problem by changing from 7.1 to stereo. But I only have stereo, so I am not sure how to resolve this. Here is an ingame screenshot of audio tab. I am seeing that other people don't have anything in the lower most part, whereas my game shows windows sound configuration as Headphone/speaker. Maybe this might help you to debug the issue. 

@Curiosity007 

Can you confirm whether you've tried all the steps I previously sent above? Have you tried reinstalling the Realtek drivers?

@Curiosity007 

I looked up the radio switch I saw under your DxDiag and noticed it have a bluetooth feature. Another player in these forums had some sound issues when Bluetooth was enabled. Are you able to disable that as mentioned in these forums?

@Curiosity007 

Does this happen if you don't use the headphones to see if it could be related to hardware?

I have same problem. Even reinstalled windows and did not help.

@EA_BlueberryTried with and without headphone. Without headphone, It is really difficult and impossible to differentiate between muffled and normal sound, but the sound was low compared to normal output. So, the problem persists.

@siN4R- 

If it's doing it to other games as well have you tried reaching out to Nahimic Support to verify whether it could be a known issue on their end? Rolling back a driver is always a viable workaround to see if the sound functions better on a previous version.

I dont know if u guys still face this issue anymore. But I solved the problem by reinstall the Nahimic app and update my audio driver into the latest version.

U guys can find the official driver on the support page for your PC manufacturer