Re: "failed to get token from origin" and origin keeps going offline and online.....

Hey @SiirLagALot. 

Thanks for following up on this. When you have a chance can you try running a UO Trace so we can take a detailed look at the connection between your home network and the servers? If there's something going wrong in between that might help us spot it. 

For more information on how to run the test check out the EA Help website. Once you have the results please send them to me in a direct message. Thanks!

/Kent

@EA_Kent done, hope it helps somehow

@SiirLagALot 

Thanks for sending over that UO Trace. The main thing that stands out to me is that it looks like there are some hops that are timing out. This could point to ports that need to be opened, or it could be an issue with security software restricting the connection. 

Have you tried setting up an exception for Origin and Apex Legends in your security software to see if that makes any difference at all? If it's not allowing those connections that could be why you're seeing that error. 

Also when you have a chance make sure that you have all the proper ports open that Origin and Apex Legends would need in order to connect. You can find more details on these ports on the EA Help website. 

Let me know how it goes when you can. Thanks again. 👍

/Kent

@EA_Kent I don't have an antivirus and I've disabled windows defender. How do I open a port, I use USB tethering to play

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@SiirLagALot wrote:
@EA_Kent I don't have an antivirus and I've disabled windows defender. How do I open a port, I use USB tethering to play

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Ports would need to be opened through your router/modem if you're on a local network. Are you connecting via mobile data through tethering? 

/Kent

@EA_Kent yeah

@SiirLagALot 

I see. Unfortunately I don't really think it would be possible to make any configuration changes in that case. Unfortunately using a mobile connection doesn't really allow us to do much more troubleshooting. I understand it may not be possible, but if there's any way to use a local network instead of mobile data I would highly recommend it. 

/Kent

@EA_Kent Now there's another problem, the game is now stuttering, without any red symbols on the top right. Started a day ago, I legit wanna give up so badly

@SiirLagALot 

Have you tried repairing the game since these stutters started happening? If there's an issue with corrupted data in the game files that could help. 

If you right-click on Apex Legends in the Origin library you should see a Repair option when the menu comes up. Let me know how it goes when you can. 

/Kent

@EA_Kent It didn't work, but thanks for your time really appreciate it.