Forum Discussion

Community Manager

Re: Four-pack to guarantee a Legendary or Iconic are NOT WORKING

Hi @14lyrics,

Did you purchase 5 individual packs, or the actual four-pack?

Individual packs do not have this same guarantee, only the four-pack itself.

7 Replies

14lyrics
2 years ago
Thanks for the answer.
I purchased 5 individual packages.
I apologize for my inattention, thank you again.
EA_Mako
Community Manager
2 years ago
No worries @14lyrics, always happy to clarify!
16ringz
1 year ago
Hello! I recently purchased a 4 packed and didn’t receive any legendary item for the shadow society event.
16ringz
1 year ago
Didn’t receive legendary item after purchasing 4 pack for shadow society.
EA_Mako
Community Manager
1 year ago
Hey @16ringz,

Just looking back at the event packs opened shortly before your posts here, I am seeing 4 event packs opened.

Fortunately, it looks like you had received not just 1, but actually 2 Legendary items within those packs.

I'm seeing both the Legendary CAR skin and the Legendary Mad Maggie skin on your account, so if those weren't noticed when the packs first got opened, you should be able to check back in your collection to find them. 🙂
16ringz
1 year ago
Hey. I didn’t know you were able to look into my account. That’s nice. Yes. I bought a 4 pack yesterday and didn’t receive no legendary item. I do see the legendary mad Maggie skin and car skin now. I just didn’t open them at all. How come this happened? I would like to avoid this in the future.
EA_Mako
Community Manager
1 year ago
Hi @16ringz,

Did you open all 4 event packs, or just the first one or two before closing the screen?

If you had not opened all the packs before leaving the screen, the remaining event packs would have been opened automatically in the background just to make sure they were opened during the event timeframe.