Forum Discussion

Re: How do I fix an invalid EA account?

So I've got this problem about 2 days ago from signing in to try and play Apex. I have an Xbox. When I try it says “Account is invalid” and tells you to go to EA’s site for help. When I go there I can't even log on to my account there so I had to go and create a case but the only option I have is to email them. Well I got a response from 3 different people on 3 separate occasions with all asking for the same thing, my email and account info. I've responded to all 3 but none have helped so far. I've seen a lot of threads with this problem lately and they fix it by resetting their password. I don't have that option because I no longer have access to that email. So I came here hoping some one could hep find a solution instead of playing email tag with me.

**UPDATE**
After almost 2 days of trying to reclaim access to an old email, I finally got it. So I did what was working for everyone else and reset my password. This allowed me to get back into my account. I also noticed my Xbox account was no longer linked so I thought I'd just link it back to it again but I can’t. Now my problem is when I get on an EA game with my xbox profile it still says “account is invalid”. When I try to link the accounts by signing in on EA with my xbox profile it says “account is ineligible”. Do I need to give it some time before linking accounts? Is there a step I'm missing? Is there another way to link accounts? Did I go through all of this to come this close, all for nothing???😩

5 Replies

  • iDoDishesNCat's avatar
    iDoDishesNCat
    5 years ago

    I tried to relink my microsoft account like you're saying and it tells me the SAME thing that my account is ineligible. I don't know whats happening. It's quite upsetting to be dealing with this searching the internet and trying to troubleshoot like they said but STILL i cannot get on. I WAS LITERALLY PLAYING AT MIDNIGHT and then I tried to sign on at like 11am THE SAME DAY and this happens.....

  • mikesnods's avatar
    mikesnods
    5 years ago

    Any chance you have an account you created in the past? It may have defaulted back to that one..that’s what happened to me 

  • JNate2444's avatar
    JNate2444
    5 years ago

    I have the same "account ineligible" message when I try to log in with my PSN account. Have you found a fix yet?

  • aniother day another un answered page on the forum, well done EA really helping ur customer base here... nealy into week 6 guys, soon maybe it will be fixed. I dont even know why im still on here, i deleted the game weeks ago. i get my daily response to the useless EA help team, sending the same message over n over not reading the email they get back, just send the same thing again... yeah well done. maybe they just dont care? obviously they dont care, thats why all these messages go unanswered, why i get a message telling me to log into the chat, and hey presto itll be fixed, 90 mins later im still trying to explain to them how their won fricking recovery system works. yeah thats a great uyse of mt time, training ur fuking staff...

Featured Places

Node avatar for Apex Legends Technical Issues

Apex Legends Technical Issues

Having issues with Apex Legends? Join here to find help with connectivity, performance issues, crashes and more.Latest Activity: 3 minutes ago
40,068 Posts