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EzyHawk's avatar
EzyHawk
Hero
3 years ago

Re: How to get back you money from a banned game?

@Al3x_mib Hello, sorry but no refunds are issued to banned accounts (accounts that have broken the User Agreement).

Have you tried to send in an appeal to get your account unbanned?

4 Replies

  • Al3x_mib's avatar
    Al3x_mib
    3 years ago

    Yes, but nothing works!!! If you make one mistake in 4 last versions, pre order buy, exclusive editions with extra money that I have spend for “coins”, but no, one mistake and ban for ever….

    So disappointed, so sad 

    I can’t believe that they can do this free!!!

  • EzyHawk's avatar
    EzyHawk
    Hero
    3 years ago
    @Al3x_mib All i can say is to send in an appeal. But don't say it was a mistake, cheating, exploiting or in anyother way doing something to gain advantage in the game is not a "mistake" as you took the time to download/learn what you did to to it multiply times.

    If the ban was a few versions ago i would suggest you to resend an appeal and see if they accept it or not.
  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    3 years ago

    You will need to speak to our Terms of Service team @Al3x_mib 

    The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

    1. Click Contact us at the top of any page on EA Help.
    2. Select the game that your account was banned or suspended from. If it’s on your whole EA Account, choose Origin.
    3. Choose your platform.
    4. Select Manage my account, then Banned or suspended account.
    5. Fill out any other details below.
      • For example, if you picked Origin, it might ask you if you are accessing the game through an Origin Access membership.
    6. Click Select contact option.
    7. Sign in to your account that has the ban or suspension, if you aren’t already.

    Darko

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