Forum Discussion

Community Manager

Re: I have not received the heirloom

@Craig_H0rner,

I'm afraid that's correct, yes. As the packs were not opened and the items not collected while the event was active, the account would not have been eligible for those heirlooms and they'd need to be acquired with heirloom shards instead at this point.

I know that's not quite what you were hoping for, though I do hope that clarifies things a bit more for you regarding why they didn't initially appear.

Thanks for confirming that current heirloom set worked normally here!

2 Replies

Craig_H0rner
3 years ago
@EA_Mako But I thought that I was opening those packs during second collection event that was associated with Seer.
What is the difference if I opened the packs after the event? I have bought all packs during both collection events after all.
And also I want to ask your help in this situation and get heirlooms. Please understand me. I bought all of those packs via real money. I spent them to acquire those heirlooms.
Even on that screenshot the description says like it is possible to open packs after the event and acquire the heirloom.
Can you please solve that problem for me this time? Just imagine yourself on my place. I am really sorry but I did not have an opportunity to open those packs by myself.
EA_Mako
Community Manager
3 years ago
@Craig_H0rner

To be clear, having the packs does not mean you've completed the collection. You need to have the actual items associated with the collection, as shown in the screenshot you attached earlier.

Those are not added until you open the packs, so if the packs are not opened until after the event ends, as in your situation, unfortunately the heirlooms would not be granted. We are unable to manually provide these, so since the account didn't qualify I'm afraid we won't be able to assist with that particular request, sorry.

For reference please feel free to check out our prior blogs as well, for instance the Seer collection event also provides the same clarification as our current event:

Enchant your opponents in the Spellbound Collection Event (ea.com)

If you unlock all 24 cosmetics before the event is over, you’ll automatically receive Seer’s new Heirloom, the “Showstoppers”!