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EA_Mako's avatar
EA_Mako
Icon for Community Manager rankCommunity Manager
2 years ago

Re: Linking

Hi @GiggleCaustic,

These would be two separate timeframes. Once you've linked a platform to an EA account, you will not be able to link a different account from that same platform in the future.

In this case that just means since the listed PSN account has been linked to this EA account, you would not be able to link a separate PSN account to this same EA account in the future, even if you remove this PSN account.

The 6-month cooldown is related to linking/unlinking a particular platform. If you've unlinked one account you wouldn't be able to do so again with that same account for 6 months.

So, for example, if you've unlinked a PSN profile from EA account 1, you would be able to link it to EA account 2, as long as EA account 2 has never had a PSN profile linked.

If you're trying to then unlink the PSN from EA account 2, you would need to wait 6 months from when it was unlinked from the first EA account.

If you've mistakenly unlinked and are having trouble getting that re-linked to the correct account, please contact support so they can see what other options may be available.

Keep in mind as well that unlinking like this will make you lose your progress in Apex. Your progress is stored on the EA account level and cannot be transferred to a different account.

4 Replies

  • GiggleCaustic's avatar
    GiggleCaustic
    2 years ago

    Ok so your saying basically I can’t never get my old apex account back no matter what I do or how many PlayStations I try to link it just won’t work

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    2 years ago
    Hi @GiggleCaustic,

    Not quite. If you unlinked your PSN account from its original EA account, you'll need to link it back to that same EA account to recover any lost progress.

    You are not able to link multiple PSN accounts to the same EA account. Once you've linked a specific PSN and EA account, you just need to use the same accounts.

    If you've unlinked the PSN account and are running into the 6-month cooldown when trying to get that back to the original EA account, you'll want to get in touch with support so they can assist.
  • GiggleCaustic's avatar
    GiggleCaustic
    2 years ago

    Ok I’ll tell you everything so you won’t be too confused on the situation I unlinked my old apex Psn with 10k kills and everything because I was Psn banned i unlinked that old one and linked a new one midnightcaustic now I want to unlink the new one and link the old one to get my stuff back when I unlinked it and tried to link the old one they told me I can’t with this screenshot below What can I do to get my old apex account back if there is a way to get my account back what must I do to get it back??

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    2 years ago
    Hi @GiggleCaustic,

    If that was the original account and you're having trouble re-linking it, you'll need to speak with support to see what options they have available.
  • kumobeets's avatar
    kumobeets
    Newcomer
    3 months ago

    How the hell do you contact support? It's so frustrating. Bots cannot help with the issue. Please help. 

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