Re: PC ban affects console after Cross Progression

You’re a star!! Thank you ❤️

@EA_Mako 

Thanks for looking into this for the group here.

@ChaosGoddess_xo and et all here I hope all is normal and you can get back to gaming.

@gtdmnmusic happy to hear that all is well and you can game the game you love. No hard feelings and have fun in the Outlands.

I am happy that I could assist you all.

Hi !
I am also having this problem on my account where I am written as ban since the 28 of October 2023 but I still don't understand why. I can access Apex on my PS4 but can't join a party or find a firing range lobby with a ping below 200ms. I already made a request to get unban but it got denied but the justifications are not really clear. I don't really know what's happening and was wondering if you could help. 

Thanks a lot.

Hi @Storm_BreakerzZZ,

When did you last log into the game, was that right before your post?

We've just recently corrected this for a number of players, so I just want to be sure you've had a chance to try logging in on PS4 again within the past 30 minutes or so.

Hi. I still am stuck in matchmaking. I was playing ranked on Sunday (03/12/23) came out of a match then tried to join another match with two others and I was held in matchmaking. I saw in another thread about joining a gun run game and thought I’d try that. I have been able to join 2 games after very long waits, but they were both on completely different servers where I had 300 ping, it was also pc servers. (I’m Xbox) and the players in there seemed to all have oriental gamertages. I have been playing since season 1 and have never experienced anything like this before. Hope you can help. 

@NERD976@Juanpa
Try to restart your console, completely log out and log back in, when in Apex take a quick check in settings that Cross Progression is Enabled. They just fixed it 2 hours ago so it might take a few. If the problem still remains reach out to @EA_Mako again 

Thank you for your help. I am trying to restore my account. I also hope this post can help more people.

@EA_Mako all good here and able to play again. Thanks for the assist!

Hello @EA_Mako , I have been struggling with a ban for a while now. I have disputed it and written out reasoning multiple times only to receive the same generic response. I too have received a ban on October 27th at 11:04pm. I was out of town, and I logged in with my ROG Ally and did not play a game. I have never cheated or used anything for an advantage. I have played since the beginning of Season 2 and have spent well over $1000 on the game, along with putting in countless hours. I have my Xbox and PS5 account linked to my EA account. I recently got cross-progression on the 29th of November and had no issues playing up until about 2 days ago. (Xbox and PlayStation accounts were the ones included in the merge) I would wait to connect to a match, and it would show "2 players in queue" or "5 players in queue." Something along those lines. After finally getting a game of gun run, 75% of the players' names were in Chinese/foreign language. The lag was horrible and almost unplayable. This happened just yesterday. I downloaded my data just now and have attached all the screenshots below of some helpful information. It says that I have been banned due to "competitive advantage" yet I have never used anything that would be reason to get banned. I have tried everything and reaching out to you seems to be my last resort. Thank you for your time. 

Hi @EA_Mako 

Thank you for your answer. I logged first before writing this post and today after reading your answer and I still have the same problem. 

I can't join any game and my firing range lobbies are still with more than 200ms.

Which information do you need to help me?

Thanks a lot for your time and your help.

All good for me. I can play again and I'm sooo happy.

Good afternoon @EA_Mako, it doesn’t work, support refused me

Thank you everyone for the kind words. 🖤

 I will leave this now, hoping everyone will get their cases resolved and be able to play their console accounts again like before.

Happy Holidays 🙂

Happy for you guys. Unfortunately it didnt solve the problem for me so fingers crossed that more ppl are effected and this topic gets hot again some day