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EA_QueenBee's avatar
EA_QueenBee
Icon for Community Manager rankCommunity Manager
3 years ago

Re: Unable to complete charging

Hey @GAsupT3T,

I'm a little confused by what you mean exactly. Did you purchase Apex coins through Steam and didn't get them, or are you getting errors when you try to purchase coins, or what exactly is happening?

7 Replies

  • GAsupT3T's avatar
    GAsupT3T
    3 years ago

    Hi,

    Sorry about your confused. I charged my Steam wallet then when log into my game and turned to purchase page in game there is couple choices, like 2000 coins, 4000 coins. However, when I tried to click these choices, there is no any respnses so I cannot complete my purchase. Plz let me know if you have any confuses.

  • EA_QueenBee's avatar
    EA_QueenBee
    Icon for Community Manager rankCommunity Manager
    3 years ago
    @GAsupT3T,

    Ah, I think I understand now! So you're not able to purchase Apex coins at all via Steam. Do you get an error message at all, or does nothing happen when you click on them?
  • GAsupT3T's avatar
    GAsupT3T
    3 years ago

    Yeah, there is no any messages or errors and it always happened when I tried to purchased Apex coins in game.

  • GAsupT3T's avatar
    GAsupT3T
    3 years ago

    Do you know what the problem is.Please reply to me asap

  • EA_QueenBee's avatar
    EA_QueenBee
    Icon for Community Manager rankCommunity Manager
    3 years ago
    Hey @GAsupT3T,

    Sorry for not getting back to you again sooner; could you check your Steam region settings to make sure that they're accurate to where you actually live? I know that if there's a mismatch there that it can cause issues when trying to purchase things like in-game currency.
  • GAsupT3T's avatar
    GAsupT3T
    3 years ago

    Hi,
    I have checked my EA and Steam account and their region setting both are correct, so it doesn't work for me. By the way, I haven't met the same problem in other games at Steam.

    @EA_QueenBee wrote:
    Hey @GAsupT3T,

    Sorry for not getting back to you again sooner; could you check your Steam region settings to make sure that they're accurate to where you actually live? I know that if there's a mismatch there that it can cause issues when trying to purchase things like in-game currency.

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