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Community Manager

Re: Unable to complete charging

Hey @GAsupT3T,

Sorry for not getting back to you again sooner; could you check your Steam region settings to make sure that they're accurate to where you actually live? I know that if there's a mismatch there that it can cause issues when trying to purchase things like in-game currency.

2 Replies

GAsupT3T
3 years ago
Hi,
I have checked my EA and Steam account and their region setting both are correct, so it doesn't work for me. By the way, I haven't met the same problem in other games at Steam.
@EA_QueenBee wrote:
Hey @GAsupT3T,

Sorry for not getting back to you again sooner; could you check your Steam region settings to make sure that they're accurate to where you actually live? I know that if there's a mismatch there that it can cause issues when trying to purchase things like in-game currency.
EA_QueenBee
Community Manager
3 years ago
@GAsupT3T,

This might seem drastic, but could you try a clean boot? Just in case there's a background program that's somehow interfering with Apex Legends?

https://help.ea.com/en/help/faq/how-to-clean-boot-your-pc/

It was also pointed out to me that it could somehow be a language settings issue. Can you try setting your Steam/Windows to EN to see if you can purchase coins then?