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EA_QueenBee's avatar
EA_QueenBee
Icon for Community Manager rankCommunity Manager
3 years ago

Re: Unable to connect ea servers xbox

Hey @kiingfloppa,

What platform do you play on (Xbox, PC, PlayStation, etc)? And is "Apex Legends: Unable to connect to EA Servers" the exact error message that you get, or do you get a specific error code?

6 Replies

  • EA_QueenBee's avatar
    EA_QueenBee
    Icon for Community Manager rankCommunity Manager
    3 years ago
    @kiingfloppa,

    No need to be sorry, it's just easier to help when I have a bit more information! 🙂

    We have some basic and advanced troubleshooting steps on EA Help to help you with your connection. Try these steps first to see if they help you stay connected while you’re playing:

    Basic: http://x.ea.com/ea/basic-connection-ts

    Advanced: http://x.ea.com/ea/advanced-connection-ts

    Our number one tip is to hardwire your console to your router. Hardwiring is the best way to have the most stable connection.

    Please follow the link below to perform platform specific troubleshooting:

    https://support.xbox.com/en-gb/help/hardware-network/connect-network/xbox-one-network-connection

    I recommend trying all of these steps to see if that solves the issue. Let me know if they helped!
  • kiingfloppa's avatar
    kiingfloppa
    3 years ago

    Thanks the helping, but I tried everything, I send to a screenshot.. This is the answer.

    I can play Rainbow, Fortnite, Rocket League and no problem! Only here in EA..

    Pls try to do something..

    P.

  • EA_QueenBee's avatar
    EA_QueenBee
    Icon for Community Manager rankCommunity Manager
    3 years ago
    @kiingfloppa,

    There doesn't appear to be any server issues on our end. If none of these steps worked, then I recommend contacting your internet service provider to see how they can best help you. They should have more steps for you to try.

  • kiingfloppa's avatar
    kiingfloppa
    3 years ago

    Thanks!

    Here is a screenshot for my net connection.. Please look at that! Here is few?

    So, I lost everything, what I spent for many year??!! Nothing else?

  • agmfkw3jpyx1's avatar
    agmfkw3jpyx1
    2 years ago

    Sikerult megoldani a problémát?én nem tudok rájonni miért nem csatlakozik.

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