Forum Discussion
EA_QueenBee
Community Manager
3 years agoHey @kiingfloppa,
What platform do you play on (Xbox, PC, PlayStation, etc)? And is "Apex Legends: Unable to connect to EA Servers" the exact error message that you get, or do you get a specific error code?
What platform do you play on (Xbox, PC, PlayStation, etc)? And is "Apex Legends: Unable to connect to EA Servers" the exact error message that you get, or do you get a specific error code?
- 3 years ago@EA_QueenBee Sorry.. Xbox Series X.
And nothing else message or error code..- EA_QueenBee3 years ago
Community Manager
@kiingfloppa,
No need to be sorry, it's just easier to help when I have a bit more information! 🙂
We have some basic and advanced troubleshooting steps on EA Help to help you with your connection. Try these steps first to see if they help you stay connected while you’re playing:
Basic: http://x.ea.com/ea/basic-connection-ts
Advanced: http://x.ea.com/ea/advanced-connection-ts
Our number one tip is to hardwire your console to your router. Hardwiring is the best way to have the most stable connection.
Please follow the link below to perform platform specific troubleshooting:
https://support.xbox.com/en-gb/help/hardware-network/connect-network/xbox-one-network-connection
I recommend trying all of these steps to see if that solves the issue. Let me know if they helped!- 3 years ago
Thanks the helping, but I tried everything, I send to a screenshot.. This is the answer.
I can play Rainbow, Fortnite, Rocket League and no problem! Only here in EA..
Pls try to do something..
P.
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