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EA_Mako's avatar
EA_Mako
Icon for Community Manager rankCommunity Manager
2 years ago

Re: Will cross progression unban my PC account or Ban my PlayStation?

@Itzphoeeniix 

If your PC account has been banned, it won't be involved in the Cross Progression merge at all. If you have a connected Xbox account on the same EA account, you'll be able to continue playing there or on other connected platforms, but no content would be brought over or available on PC as that PC account would remain banned.

@Uniisole 

This would also be the case in your situation. If your PS4 and PC accounts are connected to the same EA account and the PC account has been banned, you won't be able to suddenly play that PS4 content on PC. Cross Progression migration will not remove any bans from an account.

If you believe a ban was placed on your account incorrectly that can be appealed with our Terms of Service team using these steps, but if they've reviewed multiple appeals and declined to remove the ban, that will be final.

13 Replies

  • Thank you for replying, now i do want to ask, it shows my linked steam account is banned, however, when i use the normal EA launcher to play Apex legends, it still lets me play on PC, i just cant play through steam, so will my cross progression work through the normal EA launcher on PC just not steam? or would i be able to unlink that steam account and link a new one? this is my last question 

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    2 years ago
    Hi @Itzphoeeniix,

    That certainly shouldn't be happening, are you logged into the same EA account with each?

    If you're banned on a certain platform, that won't be merged regardless of whether your PC account was played on Steam or the EA app.

    In the case of a banned Steam account, you won't be able to replace that with a new one as each EA account can only have one account of each platform linked over its lifetime.
  • Final thing, so when i found out about cross progression, i went to link a steam account to my EA account, this current EA account is not banned on steam, but i accidentally linked the banned steam account and i want to link my non banned steam account, this whole "one link per lifetime" is very restriciting and unforgiving for people, if i created a support ticket could i possibly get it unlinked so i can link my correct steam account? or will you guys just say no because you would like people to spend more money on seperate accounts in the long run 

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    2 years ago
    Hi @Itzphoeeniix,

    I'm afraid we aren't able to help get around bans, which would include unlinking a banned account to allow a new one to be linked.

    This wouldn't be something support can assist with, sorry.
  • Not even if the wrong account was linked? You guys dont believe in second chances? i was a kid when i got banned because i made a stupid choice and now that i have spent over 4k$ on your game on my xbox, you wont allow me to bring it to pc and spend even more on the same account Because the WRONG steam account was linked? THIS ea account that i am currently on has never recieved an account ban on any platform, ive had communication ban but not account ban, the steam account has been banned for a long time at this point, support and ea should be alittle more forgiving than forcing people into a LIFETIME link

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hi @Itzphoeeniix,

    Feel free to reach out to support to speak with them further.
    https://help.ea.com/en/help/faq/using-ea-help/

    Generally speaking, as you control the account information, it is your responsibility to make sure it's used in a manner that abides by our User Agreement, regardless of how long ago it was set up.

    We wouldn't be able to make any changes to this decision here, but you're welcome to see if support has any other options for you.

  • is there any ways just to get rid of my banned pc account I have no idea what I even got banned for on it didn’t even play much on that account I have 150k kills on Xbox and now I can’t switch my Xbox account over to pc cause my pc account got banned for no reason I’ve tried to despite it before and ask why my pc was even banned for and I just get a automated response not even answering my question sucks because I love apex so much and now I can’t even move my Xbox account over to pc cause the pc account that I is linked with my Xbox account is banned for no apparent reason and I’m guessing it’s a permanent ban cause it’s been like that for so long .

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    2 years ago
    Hi @TheDankster11,

    Banned accounts cannot be unlinked or removed, so having the penalty removed via an appeal with our Terms of Service team would be the only option.

    If they've already reviewed the situation multiple times and declined to remove the penalty, there won't be an option to get that account unlinked.
  • would i be able to merge two XBOX accounts together? i have my account and my wifes account both on xbox, but im no longer going to be playing the game, so would i be able to merge mine with hers

  • If you have a banned account linked to a ps or Xbox account you will be banned on your ps or Xbox as well. Just had it happen to me and ea won’t help I tried

  • l this is a lie my pc account wasbanned a yr ago and i log on ps4 today to play some apex and cross progression hit and guess what ? my ps4 acciunt was banned after cross progression yayyy yrs of theis game and money out of my pocket lost 🙂))