Request for Independent Review: Account Banned in Error

This issue is a lot more widespread it seems. Do you have any confirmation on whether it is being investigated properly. If EAC is the fault is there a way to contact them about why people are being banned falsely EA_Lanna​ 

Hi Meffisto​, 

Apologies, I missed the notification for this thread at the time. Just wnted to circle back and help answer your questions in your latest comment.

I received a reply stating that the review was completed and the case was closed

The email back on a ban appeal will confirm what the conclusion of the investigation was. So:

• If the ban was applied by mistake, they'll confirm the ban will be overturned
• If the ban was correctly applied, they'll let you know the ban will remain in place

From what you shared, it sounds like their investigation into your ban confirmed it was correctly applied, and the ban would remain in place. 

without an opportunity for further clarification.

Hmmm...did the email will share how to dispute it again if you think they’ve made a mistake? If not, you can reappeal using the steps as before.

At the moment, the system does not allow me to submit another appeal.

I know it's been a while since we last caught up so just want to check if this is still an issue you're running into, or if you were able to reappeal it.

I am hoping to understand whether there is any way to request an additional or independent review by a senior ToS specialist. At the moment,

Sorry Meffisto​, the only way to appeal an ban is through the webform. There isn't another way to reach the Terms of Service team about ban appeals. The ban appeals are manually reviewed each time they go through, so a human is checking them and verifying things before they conclude the investigation and reach out to you with the results. 

If there are any further steps I can take, or any additional information I can provide to support a re-evaluation of my case, please let me know.

There may be additional information you could provide that could help on reappeal. It'd depend on the nature of the ban and the rules broken. The inital email you received notifying you of the ban should help give you context as to what rules were broken, e.g. stat padding, third-party software, etc. For more about Apex Legends rules and EA rules in general, I'll pop links below:

• How to play by the rules in Apex Legends™
• EA User Agreement 
• Positive Play Charter 

- EA_Lanna

Thank you for your response.

I have already followed the steps outlined in the EA Help guide and submitted an appeal. However, I received a reply stating that the review was completed and the case was closed, without an opportunity for further clarification.

Since I genuinely believe the ban was applied in error and I have never violated the Terms of Service, I am hoping to understand whether there is any way to request an additional or independent review by a senior ToS specialist. At the moment, the system does not allow me to submit another appeal.

If there are any further steps I can take, or any additional information I can provide to support a re-evaluation of my case, please let me know. I truly appreciate your time and assistance.

Hi Meffisto​, 

Our EA Help guide shares how to contact the Terms of Service team. I'll pop the guide below:

• Get information on EA Account locks, bans, and suspensions

Please follow those steps. It will send in your appeal to a ToS agent who'll look into things for you and respond via email. 

- EA_Lanna