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TIMIabc's avatar
TIMIabc
Seasoned Newcomer
3 days ago

Request to restore Apex rollback issue

Hello, I returned to Apex Legends on January 20th and found my account had been reset, and all my previous play history is gone. I played a total of 251.5 hours on Steam. I hope you can help me resolve this and restore my game level and skins.

3 Replies

  • TIMIabc's avatar
    TIMIabc
    Seasoned Newcomer
    1 day ago

    Hello, I just checked, and it seems the data has been unlinked from my Steam account. How can I recover the data now? Or is it permanently unrecoverable?

  • TIMIabc​ Did you at any point unlinked your Steam Account from your EA Account?

    I'm asking because your Apex progress and data is stored on your EA Account, (not on your Steam Account), so if you did unlink your Steam Account, that would be why your account appears to had been reset, (and relinking your Steam Account back to your EA Account may not fix the issue either).

    You can learn more about the risks of unlinking here:

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