Forum Discussion

New Novice

29 days ago

Retrieved my account but I still can't play

My account was compromised and banned last month, but I managed to recover it and get it unbanned with the help of an EA advisor. However, when I tried logging in to play, it said that I needed to li...

EA_Pythia

Community Manager

29 days ago

Hello kuiizu,

are you getting an error message, when you try to submit a ticket? What exactly is greyed out when you try to contact an advisor? At which stage of creating a ticket are you getting this issue?

kuiizu
New Novice
24 days ago
any idea how I can fix the linking issue?
- EA_Pythia
  Community Manager
  23 days ago
  kuiizu,
  
  You can unlink platform accounts from your EA account through the customer portal. If the account was only recently linked, it might say that there's a six-month waiting time to relink the account again - in that case, I would recommend contacting Support again and explaining your situation. They might be able to help you relink the Steam account to your EA account.
  
  If you cannot create a case because the contact option is greyed out, please try a different browser or device to see if it will work then. Let me know if you have further issues with the contact option.