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Thanks for giving it a shot!
Another step that might help is setting a different DNS on your system. On PC you can set a different DNS through the Windows TCP/IP Settings. If you choose the Manual option it will let you enter a DNS of your choosing.
You can find more details on how to access these settings over at the Microsoft Support website. I usually recommend the public Google DNS (Primary DNS: 8.8.8.8; Secondary DNS: 8.8.4.4), but if there's a different DNS you'd rather use instead that's OK as well.
@0xznn On Xbox you can change the DNS using the following steps:
- Open the Xbox Settings and go to All Settings
- Select Network
- Go to Advanced Settings
- Select DNS Settings
- Select Manual
- Enter 8.8.8.8 as the Primary DNS and 8.8.4.4 as the Secondary DNS. If you'd rather use a different DNS than the public Google DNS you can enter it here instead.
- Test the internet connection to verify the changes
Let me know if you're still running into the same problems after that. Thank you!
/Kent
- EA_Kent4 years ago
Community Manager
Thanks for giving that a shot.
Can we also try setting a static IP on your Xbox to see if that helps? The Port Forward website has step-by-step instructions on how to set one up. Please let me know if it still kicks you afterward. Thanks again!/Kent
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