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harukied's avatar
harukied
5 years ago
Solved

Someone Used My Apex Account; EA Support Says No Suspicious Activity

Hello, I logged into my Origin account last night to play some Apex Legends when I saw that my latest match summary showed that I had played a game 1h 45 minutes ago. I was most definitely not onlin...
  • EA_Mako's avatar
    EA_Mako
    4 years ago

    Hey @Zalar01HU,

    If you're relying on the account ban history page to say that you're not suspended, do keep in mind that it notes there are certain bans or suspensions that do not appear on that page.

    If you're seeing a banned message in-game, there is indeed an account action not showing up on that page.

    I'd definitely suggest going through these security steps to make sure no one else may have access to the account, and reaching out to an advisor so they can help re-secure the account as well.

    An advisor should be able to help appeal that ban with our Terms of Service team afterwards, or you can create the appeal yourself if you've already taken steps to re-secure the account.

    The ToS team will review the action preventing you from playing and will reach back out via email as soon as that investigation is complete.

EA_Mako's avatar
EA_Mako
Icon for Community Manager rankCommunity Manager
4 years ago

Hey @Zalar01HU,

If you're relying on the account ban history page to say that you're not suspended, do keep in mind that it notes there are certain bans or suspensions that do not appear on that page.

If you're seeing a banned message in-game, there is indeed an account action not showing up on that page.

I'd definitely suggest going through these security steps to make sure no one else may have access to the account, and reaching out to an advisor so they can help re-secure the account as well.

An advisor should be able to help appeal that ban with our Terms of Service team afterwards, or you can create the appeal yourself if you've already taken steps to re-secure the account.

The ToS team will review the action preventing you from playing and will reach back out via email as soon as that investigation is complete.

Zalar01HU's avatar
Zalar01HU
4 years ago
@EA_Mako Heya, I am unbanned now. Thanks for the reply.
  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    4 years ago

    Glad to hear it @Zalar01HU, thanks for dropping by to give an update! 🙌

    • Deranged_FX's avatar
      Deranged_FX
      4 years ago

      Hi mako, I have had someone play on my account yesterday 18hrs ago i played no apex matches at all yesterday, beginning december noticed all my skins changed i know because certain legends i have kept skins on and wraith skin that never play was changed  i updated a my security details before yesterday because i noticed the legend skin changes etc. i playing through my steam account since EA made it a option. How are they getting on apex legends account?

      • Asmodeus566's avatar
        Asmodeus566
        Hero+
        4 years ago

        @Deranged_FX 

        If you have not done so already enable two factor ID for both Steam and Origin accounts.

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