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kuzmenkomast's avatar
5 years ago

Steam and origin versions error Apex Legends (EAC index not found/ normaliz.dll)

So I downloaded Steam version of Apex and I have several errors
After "verify integrity of game files" game can't launch after Easy anti-cheat banner "untrusted system file normaliz.dll"
If delete "Certificates" folder it will let you enter the game, but not for a while, after 5 second when loading logo appears it crashed "EAC index not found *with different number of error*"

| I run the game using Steam library |

Somehow I found a solution in internet. Long story short - you need to change "EasyAntiCheat_launcher.exe" to "#EasyAntiCheat_launcher.exe" AND "r5apex.exe" into "EasyAntiCheat_launcher.exe". And that worked, but not for a while, after few minutes in main menu, game open first window (where you can choose the server) and tells that "The client is not running the anti-cheat, or has failed the anti-cheat authentication" and that was kinda expectable because easy anti cheat launcher have wrong name and game can't see it

Sometimes when I undo that solution from internet and trying to launch the game using "EasyAntiCheat_launcher.exe" it redirect me to Origin client and now the funniest thing, I show the Origin where is Steam version of Apex located and Origin trying to "Update" it and start download 39GB of data, basically it began downloading new game.

PLEASE HELP ME

8 Replies

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    5 years ago

    Hi @kuzmenkomast

    I'm curious if this might be an issue with Easy Anti-Cheat itself. When you have the chance can you try repairing or reinstalling EAC to see if that helps? You can find more details on how to repair or reinstall it over at the EAC website.

    Please let me know how it goes when you have the chance. Thanks!

    /Kent

  • @EA_Kent I have two eac programs where I can repair it, and even with admin rights it doesn't help at all.

    Tomorrow I wrote an article to eac support, all we can do now is wait for answer.

    Stay tuned!
  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @kuzmenkomast 

    Got it, thanks for following up! Please let me know what you hear from them. 

    /Kent

  • @EA_Kent they did not reply, my game still ain't working. Im very disappointed

    Thanks for ur reply, appreciate it tho
  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @kuzmenkomast 

    Thanks for following up! Do you have any other anti-cheat software currently installed on your PC? I've heard some reports recently of EAC and other anti-cheat programs potentially having conflicts, so I am curious if that might be what's happening here as well. 

    /Kent

  • @EA_Kent I tried to find some solution in steam, and one guy told me to reisntall (or how its called, honestly idk) windows. It's acceptable for me cause sfc \scannow find some files and can't fix them.

    I'll mark this message as solution if you don't mind, just to close the topic, that's ok?

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