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wolfalony1's avatar
wolfalony1
Seasoned Newcomer
31 days ago

Still Receiving Ban Message After Unban – Need Urgent Help

Title: Still Receiving Ban Message After Unban – Need Urgent Help

Hi EA Support,

My Apex Legends account (EA ID: [wolfalony1]) was recently unbanned, but I’m still seeing the “banned” message in-game and can’t access anything. I’ve contacted support three times already, but the issue still hasn’t been resolved.

It seems like the unban hasn’t fully gone through on the backend, or something’s not syncing properly. I’d really appreciate it if this could be escalated to someone who can look deeper into the technical side.

Thanks in advance for any help.

[CM - removed attachment in case of personally identifying info]

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4 Replies

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  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    31 days ago

    Hi there. We're not able to help with bans over the EA Forums. Try opening a case with an advisor by following the instructions here so they can look into why you're still seeing that banned message. Thanks!

  • wolfalony1's avatar
    wolfalony1
    Seasoned Newcomer
    30 days ago

    i did! but they didn't help me and they asked me to post my issue here!

    i really need help!

    [CM - removed attachment in case of personally identifying info]

     

  • wolfalony1's avatar
    wolfalony1
    Seasoned Newcomer
    30 days ago

    here is the message.

    [CM - removed attachment in case of personally identifying info]

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    30 days ago

    I'm sorry they sent you here. Unfortunately, there's nothing we can do to help with this. You'll need to contact an advisor again.

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