Forum Discussion

eqtbl's avatar
2 years ago

Stuck loading game.

As of today I'm stuck at the screen after the intro video (see screenshot).

Played a couple of hours yesterday, no problems.
No new installs or anything since yesterday (literally just booted up today after shutdown a working session yesterday).

Tried the usual suspects: reboot, repair etc, but to no avail ☹️
Any tips or ideas?

3 Replies

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hey @eqtbl 

    Are you launching the game from the EA app or Steam? 

    Also, make sure to close any background applications LINK

  • eqtbl's avatar
    eqtbl
    2 years ago

    EA app.

    Since posting I tried to:

    Disable firewall.

    Uninstall the game, manually remove any registry entries, firewall rules, left over files (settings etc).

    Reboot.

    Redownloaded and installed again.

    Flushed DNS caches, switched DNS servers.

    Still didn't work ☹️

    Finally I got a silly idea, I log out of the EA app and then log in again.. blam.. it worked!

    What?

    I could install/repair/uninstall from the EA app, even run some other old games I had installed, but not Apex.

    Why only Apex was affected - who knows.

    Some logging would be so helpful.. see where it gets stuck, logging failed network requests with IP/DNS names for instance.

    Im a dev myself and there's no chance there isn't a detailed logging system in the game.. just give a CMD option to log to file and this would be so much easier...

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @eqtbl I am happy to hear that the problem was fixed. Thanks for the confirmation! 

    I appreciate your feedback and understand how useful the logs could be in similar situations. 

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