Forum Discussion

5 years ago

Stuck on Loading screen on ps4/5 but if i go on a different account it works

Since today I can't make it past the black loading screen after the menu on apex legends and eventually I get Code net I've tried to sign in on ps5 and 4 but nothing and if I go on a different accoun...

EA_Kent

Community Manager

5 years ago

Hi @OQuigg,

Thanks for reaching out about this. We've seen some other similar reports recently, which we've passed along to the team for a look. I'll forward your information as well.

/Kent

OQuigg
5 years ago
Thanks I need the help please I'm a day 1 player with alot of time and money spent on the account that I can't play on
- EA_Kent
  Community Manager
  5 years ago
  @OQuigg
  
  Just to confirm, when was the last time you had tried logging in? Was it pretty recently?
  
  /Kent
  - mcmoe1
    5 years ago
    @EA_Kent Hi, I have the exact same problem for 3 days now. I have tried all the troubleshoots given to me and nothing is letting me log in..